Your privacy matters to us. This policy outlines how we handle your personal information to provide requested services.
Sharing data:
- Your data will never be sold, used for other purposes, or shared with third parties without your explicit consent, except as required by law.
Information We Collect:
- If you make an inquiry, we store the shared information.
Using Cloud-Based Systems:
- We employ secure cloud-based systems for scheduling, invoicing, file storage, and more.
- Two-factor verification enhances security.
Client Communication:
- Emails regarding appointments and invoices, along with automated reminders, are sent.
Confidentiality:
- Information shared won’t be disclosed without explicit consent, except anonymised in supervision or when required by law.
Mailing List:
- You won't be added to our mailing list by default.
Data Retention:
- Your data is kept for a minimum of 8 years as stipulated by our insurer and professional bodies.
- After this period, records are permanently deleted.
Data Security:
- We prioritize data security but cannot guarantee 100% security.
- Messages, texts, or emails should not be considered entirely secure.
Website Usage:
- Our website uses cookies to collect information for search engine indexing.
Data Breach Response:
- In case of a breach, we'll inform the Information Commissioners Office and affected parties within 72 hours.
Your Rights:
- Brief paper notes may be made after each session to aid the coach’s work with you. These will be kept in accordance with the General Data Protection Regulation (GDPR, 2018). Access, rectify, erase, or restrict your data upon request.
- Complaints can be lodged with the ICO.
ICO Registration:
- Our practice is registered with the Information Commissioner's Office, adhering to data laws and regulations.
Contact:
If you have any questions, please contact us by email.
Thank you for reading.